COUNTRYWISE REPAIRS

Countrywise Repairs is a joint venture partnership between Town & Country Housing Group and Wates Living Space. This successful partnership delivers a repairs and maintenance service to over 9,000 of Town and Country’s homes across Kent.

Wates Living Space is part of fourth generation family-owned business, the Wates Group which employs over 4,000 people. This makes it one of the UK’s largest privately-owned construction, development and property services companies in the UK.

The creation of this successful partnership sets an industry standard and a formula that other local authorities can follow in the delivery of responsive maintenance programmes.

Countrywise Repairs works in close partnership with local communities and is strongly committed to delivering training and apprenticeship opportunities for residents across the county, helping to ensure that its presence continues to leave a positive lasting legacy.

OUR AIM

Countrywise Repairs aim is to deliver a repairs service to Town and Country’s residents within the Kent area.

OUR MISSION

To actively engage with tenants in the delivery of a flexible, efficient and value for money repairs service with positive community benefits.

OUR VALUES

The core values have been established in consultation with residents in an endeavour to consistently improve the level of service.

OUR VALUES AND COMMITMENT TO YOU

APPOINTMENTS

Once an appointment has been made, we will make every effort to ensure we meet it.

COMMUNICATION

Ensure we communicate effectively to inform tenants at all stages of a repair request.

RESPECT

Be totally respectful towards tenants and their homes when undertaking works.

REPAIRS

Where possible, when the operative attends, we will try and ensure the repair is completed without making further visits.

DIAGNOSIS

We will spend time as much time as necessary with each caller to ensure effective diagnosis of the repair.

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