The Kent Housing Group hosts an annual Awards Ceremony, an opportunity for its members and their partner organisations to recognise individuals, teams or projects who have delivered against the odds or gone the ‘extra mile’ to ensure that services are delivered.
In 2016 Countrywise Repairs nominated by Town & Country Housing Group were finalists in both the Excellent Partnership with Business and the Excellent Repairs and Maintenance categories.
Kevin Thorne, Head of Contracts & Compliance said “Countrywise’s resident satisfaction rates have improved significantly over the last four year. The target last year was 94%. They actually achieved 96%. The previous year they achieved 87%. This represents a 9% improvement in one year, which illustrates great performance.”